This book really helps me to improve my communications skills & be a good listener. Sometimes when people tell their story, they just want us to listen, not to interfere or give any suggestions. But, it doesn't mean that you agree when a person give bad opinion about something. I think everyone should buy & read this book, especially in this pandemic we tend to misunderstand with other person in terms of communication. Kudos to the writer, I'm his fans on Twitter too though. Keep on publish great books in the future!