Self Pick Up Policy:
1. All the items must be successfully purchased at the website imanshoppe.com
2. You may start pick up after 24 hours during working days, Monday-Friday (2.00 pm - 4.00 pm) except Public Holiday
3. Kindly show your Order ID (Eg: #12345) during pickup at the Warehouse and strictly no walk-in for purchase.
4. Item will be kept at the warehouse within 3 weeks and the charge may be applied for the late pick up.
5. All items are non-refundable and non-transferable from the time of purchase. We don't provide any Cash On Delivery.
Order Policy:
1. All items are non-refundable and non-transferable from the time of purchase.
2. We will send you an email confirmation after you complete the order (eg: “IMAN Shoppe Order #12345 Confirmed”). If you do not receive the email within an hour, please check your spam folder or tab promotions.
3. After completing the order, there are no changes of order that can be made after completing the order. We will deliver the order accordingly.
Delivery Policy:
1. Orders shipped during business days only exclude public holidays and weekends according to Order No (eg: #12345).
2. Please note that shipping charges are calculated based on weight, dimensions and destination.
3. Tracking number will be automatically sent via SMS notification and email from IMAN Shoppe and Easyparcel within 24 hours.
Parcel Problem Policy:
1. If you received any parcel problem kindly submit the report to our Customer Service Unit via this link https://www.imanshoppe.com/parcel-problem. Our team will immediately contact you through email within 24 hours for a new replacement.
2. For unclaimed and returned parcel(s), you can claim the parcel after you have completed the shipping cost for a second delivery within a month. Our team will process the delivery within 2-3 business days.
